{"id":5027,"date":"2021-09-20T04:28:37","date_gmt":"2021-09-20T04:28:37","guid":{"rendered":"https:\/\/addcartmart.com\/?page_id=5027"},"modified":"2021-09-20T04:32:37","modified_gmt":"2021-09-20T04:32:37","slug":"elementor-5027","status":"publish","type":"page","link":"https:\/\/addcartmart.com\/index.php\/elementor-5027\/","title":{"rendered":"RETURN POLICY"},"content":{"rendered":"\t\t
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CAN I EXCHANGE A PRODUCT?<\/b>
Due to the character of the products we sell, we cannot accept exchanges on any product unless you received the incorrect item by mistake, or the exchange is roofed under the Consumers Guarantees Act or Fair Trade Act.<\/p>

Please read our sizing information carefully as we cannot exchange products that are too big or too small if the dimensions is listed on site.<\/p>

CAN I CANCEL MY ORDER?<\/strong>
If you opt to cancel your order after you\u2019ve got paid, you\u2019ll do so if the order hasn\u2019t already been dispatched.
Please contact us immediately together with your order number.<\/p>

Please remember that for every order cancelled, a 30% cancellation fee applies to the product(s) purchased. If your order has not yet been shipped at the time of cancellation, the shipping fee are going to be refunded fully .<\/p>

We are unable to cancel an order which is already in transit with the courier.<\/p>

If you\u2019re unsure on a sale , please contact our customer care team before purchasing so our team can help answer any questions.<\/p>

Why does one Charge A Cancellation Fee?<\/strong><\/p>

Each order cancelled may be a cost to our business, and take time for our team to process.
We are aware that orders could also be placed within the heat of the instant , but respectfully ask that orders are placed only you plan to proceed with the acquisition .<\/p>

Our Customer Care Team are available to assist answer any questions you\u2019ve got before making your purchase.<\/p>

WHAT IS addcartmart\u2019S RETURNS POLICY?<\/strong>
addcartmart accepts returns for specific circumstances. we\u2019ll accept returns that are covered under the Consumers Guarantees Act or Fair Trade Act, like if there\u2019s a producing fault.<\/p>

Due to the character of the products we sell, we will not accept returns for change of mind purposes.<\/p>

Due to copyright, we cannot accept the return of DVDs so please choose carefully.<\/p>

Please note: Under no circumstances can we on-sell returned items. Any returned toys, lingerie or lubricant are disposed of.<\/p>

WHAT HAPPENS IF I RECEIVE A FAULTY PRODUCT?<\/strong>
addcartmart takes great pride in supplying New Zealanders with an enormous range of sex toys and lingerie, and that we have thousands of happy customers!<\/p>

But in some cases, our suppliers don\u2019t always catch on right. Sometimes our customers receive faulty products, and if this happens, we\u2019ll immediately put things right.<\/p>

If you think you received a faulty product, please make sure you check the following:<\/p>

Have new batteries been tried?<\/strong><\/p>

the bulk of products that do not seem to be working are thanks to errors with batteries.
-Check the batteries are within the correct way, replace the batteries or recharge your toy.<\/p>

Also check if there\u2019s a circular Battery Tab on top of the batteries \u2013 if so, this circular piece of paper must be removed before you employ the item. If there\u2019s a bit of paper or plastic surrounding the batteries, please leave this in situ .<\/p>

Have you tried holding down the \u2018on\u2019 button for 3-5 seconds? Some products accompany a travel lock in situ to stop them from turning on accidentally.<\/p>

If the merchandise is rechargeable, please fully charge the merchandise before attempting to show it on. Some products accompany a residual charge, but some may require charging before first being turned on.<\/p>

In the event that there\u2019s a fault together with your product we are happy to exchange your item. to rearrange this, please contact us with the small print of your fault within 7 days. Please include the small print below:<\/p>

The order number that the merchandise was purchased on
A description of the difficulty
And if possible, a photograph or video of the fault
We will then determine if we\u2019d like to send you a return courier bag for the item, before we arrange for a replacement to be sent bent you.<\/p>

In the event that an equivalent item isn\u2019t available, we\u2019ll issue you with a store credit to use towards purchasing a replacement item on the addcartmart website.<\/p>

Under no circumstances are returned products ever on-sold. they\u2019re returned to the manufacturer for fault analysis and replacement.<\/p>

WHAT IS YOUR PRODUCT WARRANTY?<\/b>
Our warranty policy covers products for 31 days from the date of purchase, unless a guaranty period is specified by the manufacturer. during which case, the manufacturer\u2019s warranty period takes precedent.<\/p>

It covers faults and defects that occur thanks to manufacturing failure. Damage or faults that occur as a results of misuse, accident, or general wear and tear, aren\u2019t covered by our warranty policy.<\/p>

If your product can\u2019t be repaired, we\u2019ll replace it with one that\u2019s of an equivalent , or similar model. If a repair or replacement isn\u2019t possible, we\u2019ll provide a refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

CAN I EXCHANGE A PRODUCT? Due to the character of the products we sell, we cannot accept exchanges on any product unless you received the incorrect item by mistake, or the exchange is roofed under the Consumers Guarantees Act or Fair Trade Act. Please read our sizing information carefully as we cannot exchange products that…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-5027","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/pages\/5027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/comments?post=5027"}],"version-history":[{"count":0,"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/pages\/5027\/revisions"}],"wp:attachment":[{"href":"https:\/\/addcartmart.com\/index.php\/wp-json\/wp\/v2\/media?parent=5027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}